Integrated Experience Design

I recently gave an interactive, but virtual, presentation for a retail marketing agency who is interested in bringing elements of Experience Design to their corporate clients. Much of my research interest is rooted in understanding human behavior on digital interfaces within the context of an experience. This presentation dissects how the startup, Tend, cleverly integrates experience design into the patient journey of a dentist visit.

***DIY hack… please start the video at 0:45 🤦🏻‍♀️”